Privacy Notice

1. Who we are

PulseOne ("we", "us") provides this service. We are the data controller for the personal data described in this notice — we decide why and how it is processed. Contact: pbachwani@solventum.com.

Where a customer organisation uses PulseOne to manage its own team's updates, we process that workspace content on the organisation's instructions as a processor.

2. What we collect, why, and on what basis

• Account data (name, work email, password hash, organisation name, role): to create and secure your account and provide the Service. Basis: performance of our contract with you.
• Workspace content (workstream updates, status, details, comments, due dates, country tags, generated summaries): to deliver the reporting features you use. Basis: contract performance.
• Support and correspondence (messages, reminder emails you receive): to answer questions and operate the reminder features. Basis: contract performance and our legitimate interest in supporting customers.
• Usage and technical data (log records, device and browser information, IP address, timestamps): to keep the Service secure, prevent fraud and abuse, diagnose faults and improve the product. Basis: legitimate interests in security and service quality.
• Subscription records (plan, status, renewal date, workspace identifier): to manage entitlement to the Service and meet record-keeping obligations. Basis: contract performance and legal obligation. Card details are never collected or stored by us.
• Marketing messages, if you opt in. Basis: consent, withdrawable at any time.

3. Who we share data with

• Service providers / subprocessors — hosting and database infrastructure, email delivery, and AI text-generation providers used to draft summaries from workspace content. They act on our instructions under contract.
• Paddle.com, our Merchant of Record, for the sale of subscriptions, subscription management, payments, tax compliance and invoicing.
• Professional advisers such as legal and accounting advisers, where needed.
• Authorities, where we are required to disclose by law or to protect legal rights.

We do not sell personal data.

4. International transfers

Our providers may process data outside your country, including in the EEA, UK and United States. Where data leaves the UK/EEA we rely on adequacy decisions or Standard Contractual Clauses with appropriate safeguards.

5. Retention

Account and workspace data is kept for as long as your workspace is active. After cancellation it is retained for up to 30 days to allow export or reactivation, then deleted or anonymised. Subscription and invoicing records are kept for as long as required by tax and accounting law. Security logs are kept for up to 12 months.

6. Your rights

Subject to applicable law, you may request access to your personal data, correction of inaccurate data, erasure, restriction of processing, portability, and you may object to processing based on legitimate interests or withdraw consent at any time. Email pbachwani@solventum.com and we will respond within one month. If you are in the UK or EEA, you also have the right to complain to your local supervisory authority.

7. Security

We apply appropriate technical and organisational measures, including encryption in transit, hashed credentials, row-level access controls so a workspace can only reach its own data, and role-based permissions. No system is perfectly secure, but we review these controls as the Service evolves.

8. Cookies

We use strictly necessary cookies and browser storage to keep you signed in and to maintain your session and preferences. These are required for the Service to function. Our checkout provider may set its own cookies during payment. You can clear or block cookies in your browser settings, though signing in will stop working if you block essential cookies.

9. Changes

We may update this notice; the "last updated" date above will change and material updates will be notified in the app or by email.