Refund Policy
Last updated: 16 August 2026
30-day money-back guarantee
PulseOne offers a 30-day money-back guarantee. If you are not satisfied with your purchase, you can request a full refund within 30 days of your order date.
How to request a refund
Refunds are processed by our payment provider and Merchant of Record, Paddle. To request a refund, visit paddle.net with your order email or invoice number, or email us at pbachwani@solventum.com and we will help arrange it.
Cancelling your subscription
PulseOne is a monthly subscription and you can cancel at any time from the Billing page in your workspace, or through the Paddle billing portal. When you cancel, your workspace stays open until the end of the period you have already paid for, and no further payments are taken. Your data remains available for export during that time.
Free trial
New workspaces start with a free month. If you cancel before the trial ends you are not charged at all.
Related
See also Paddle's refund policy and our Terms & Conditions.